Returns & Exchanges
At Pokonut, we want you to be completely satisfied with your herbal skincare journey, which is why we offer a hassle-free 15-day return policy for all our natural products. If your purchase doesn't meet your expectations, we are committed to making it right through a simple exchange or refund process.
Initiate Your Request
Visit our online returns portal or email our support team with your order number and photos of the product within 15 days of delivery.
Quality Inspection
Ensure the product is in its original packaging and at least 80% of the contents remain for a valid return due to skin sensitivity or dissatisfaction.
Pack and Ship
Once your request is approved, securely pack the items and use the prepaid shipping label provided by our team to send the package back to our warehouse.
Receive Refund or Exchange
After our team inspects the returned items, we will process your refund to the original payment method or ship your replacement product within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing