Frequently Asked Questions
Everything you need to know about our natural beauty solutions.
Are Pokonut products safe for sensitive skin?
Yes, our products are formulated with natural, toxin-free ingredients specifically designed to be gentle on all skin types, including sensitive skin and new mothers.
How long does shipping take?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking link via email and SMS.
Do you use any parabens or sulfates?
No, we strictly adhere to a clean beauty philosophy. All Pokonut products are free from parabens, sulfates, mineral oils, and synthetic fragrances.
What is your return policy?
We offer a 15-day return policy for unused and unopened products. If you receive a damaged item, please contact our support team within 48 hours of delivery.
Are your products cruelty-free?
Absolutely. We are proud to be a 100% cruelty-free brand. None of our products or ingredients are tested on animals.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular mobile wallets to ensure a seamless checkout experience.